Privacy Policy

Last Updated: November 24, 2025

Your Privacy Matters

At DeepSoch AI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

1. Information We Collect

Personal Information

We may collect the following personal information when you use our services:

  • Name and contact information (email, phone number)
  • Account credentials (username, password)
  • Billing and payment information
  • Profile information and preferences
  • Company name and business details (for business accounts)

Usage Information

We automatically collect information about how you use our services:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • AI model interactions and queries
  • Content created or uploaded using our AI tools
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To provide, maintain, and improve our AI services
  • Personalization: To customize your experience and provide relevant features
  • Communication: To send updates, notifications, and respond to inquiries
  • Payment Processing: To process transactions and manage subscriptions
  • Analytics: To analyze usage patterns and improve our services
  • Security: To detect, prevent, and address technical issues and fraud
  • Compliance: To comply with legal obligations and enforce our terms
  • AI Training: To improve and train our AI models (with proper anonymization)

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Cloud hosting and infrastructure (AWS, Google Cloud, Azure)
  • Payment processing (Stripe, PayPal, Razorpay)
  • Analytics and monitoring services
  • Customer support tools
  • Email and communication services

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your information, including:

  • End-to-end encryption for data transmission
  • Secure data storage with encryption at rest
  • Regular security audits and penetration testing
  • Access controls and authentication mechanisms
  • Monitoring for suspicious activity and unauthorized access
  • Secure backup and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your data in a machine-readable format
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Request limitation on how we process your information

To exercise these rights, please contact us at privacy@deepsoch.ai

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. Types of cookies we use:

  • Essential Cookies: Required for the service to function
  • Performance Cookies: Help us understand how users interact with our service
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us improve our services

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect service functionality.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce our agreements
  • Maintain security and prevent fraud

When information is no longer needed, we securely delete or anonymize it. Anonymized data may be retained for research and AI model improvement.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Email notification to registered users
  • Prominent notice on our website
  • In-app notifications

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Privacy Email: privacy@deepsoch.ai

General Email: support@deepsoch.ai

Address: 402/404, 4th Floor, Tower No. 2, Star Hub Complex, Near ITC Maratha, Sahar Village, Andheri East, Mumbai, Maharashtra, India

Company: Deepsoch AI Private Limited